Compliance & Security
Compliance is not a feature. It is how we operate
For regulated-industry clients, a vendor’s compliance posture is the contract. This page describes how Frontis Tech runs campaigns and handles data: the practices your procurement and compliance teams will want to see.
TCPA compliance
Calling practices built for scrutiny
Outbound and transfer campaigns are designed around TCPA requirements from the start, not retrofitted after a complaint.
DNC scrubbing & list hygiene
Every outbound list is scrubbed against Do-Not-Call registries before dialing begins. Scrubbing isn’t a one-time event. Lists are maintained and re-checked so numbers that opt out stay out. It’s the single most important discipline in compliant outreach, and it’s non-negotiable here.
Consent verification
Campaigns are built around verifiable consent. We work with clients to confirm how records were sourced and what consent they carry before those records are ever loaded into a dialer.
Call recording & retention
Calls are recorded and retained under a defined policy, giving clients an audit trail for quality review, dispute resolution, and regulatory response.
Agent training on regulatory requirements
Agents are trained on the regulatory requirements of the campaigns they work, including CMS-aware scripting for healthcare programs, before they take or place a single call.
Data security
Data handled to a regulated-industry standard
Data handling & access controls
Client data is handled on secure systems with role-based, restricted access. People see only the data their role requires, nothing more.
Confidentiality commitments
Confidentiality obligations are contractual and enforced. Your customer data, campaign data, and business information stay yours.
Secure systems & restricted access
Production systems are access-controlled and monitored, with restricted administrative privileges and defined offboarding when roles change.
Certification roadmap: ISO 27001 and SOC 2 certifications are in progress. We state credentials only once they are obtained. No overclaiming, on this page or anywhere else.
Questions your compliance team wants answered?
Send them our way. We’re comfortable in procurement reviews and happy to walk through our practices in detail.