Customer Acquisition & Contact Center Operations
Turn prospects into customers at scale
Scalable, compliant, performance-focused customer acquisition: outbound, inbound, and live transfers, run by dedicated teams with QA and reporting active from the first call.
What we do
Everything between a raw list and a closed customer
- Live transfer servicesReal-time hand-off of qualified prospects to your licensed agents or sales team.
- Outbound prospecting & lead qualification
- Inbound customer support
- Appointment setting
- Retention campaigns
- Sales operations support
- Multilingual support
- Quality assurance & agent monitoring
- Reporting & analytics
- End-to-end campaign management
Industry use cases
Built for the verticals we know best
Health Insurance
ACA and Medicare live transfers, delivered with CMS-aware scripting and enrollment-period discipline.
Solar
Appointment setting and lead qualification that keep installers’ calendars full of real opportunities.
Home Services
Inbound and outbound campaigns tuned to seasonal demand and local markets.
Auto Insurance
Lead qualification and warm transfer to licensed agents while intent is high.
General Sales Operations
Outbound and inbound programs for any sales team that needs consistent, measured pipeline activity.
Compliance, engineered in
Built for regulated industries
Calling campaigns in insurance and healthcare live or die on compliance. Ours is structural, engineered into dialing, scripting, and staffing rather than promised after the fact.
TCPA-conscious dialing
Dialing practices designed around TCPA requirements from day one.
DNC scrubbing & list hygiene
Lists scrubbed against Do-Not-Call registries before a single dial is made.
Call recording & retention
Calls recorded and retained so every conversation can be reviewed and verified.
QA & agent monitoring
Dedicated quality assurance with live monitoring and scored evaluations.
CMS-aware scripting
Healthcare campaign scripts built with CMS marketing guidelines in view.
How it works
From requirements to live campaign
- 1
Define requirements
We document your target profile, offer, volumes, and compliance requirements together.
- 2
Build & train your team
A dedicated team is assembled, scripted, and trained specifically on your campaign.
- 3
Launch with QA active
Campaigns go live with reporting and quality assurance running from day one, not added later.
- 4
Optimize on data
Ongoing tuning of lists, scripts, and staffing based on real performance data.
Who it’s for
Teams that sell by phone and answer to regulators
If your growth depends on qualified conversations, this service was built for you. See how it maps to your sector on our Industries page.
- Health insurance agencies running ACA or Medicare campaigns
- Solar companies that need set appointments, not raw leads
- Home service businesses managing seasonal call volume
- Auto insurance agencies qualifying and transferring shoppers
- Sales teams that want consistent, measured outbound activity
Talk to our team about your calling requirements
Tell us your vertical, volumes, and targets, and we’ll come back with a straight answer on how we’d structure the campaign.